High quality of service

We are well aware that the standing of a company is judged by the attention paid to the requirements of the community as a whole, as well as by the skills of its workers and the quality of its customer service.

Our employees need to be rewarded with training courses and continual growth path, as well as working in a safe and healthy environment.
For us, supporting our staff is key to the company’s well-being, which is why most of our employees are highly trained and have permanent contracts because we view them as authentic company resources.

We are also committed to ensuring customer satisfaction, not just by providing them with top-quality products in line with their expectations and requirements, but also by endeavouring to establish authentic work groups so we can grow together.

Our company has close ties with the Liguria area and we strongly believe in the importance of maintaining the production of typical products in their original location, so we carefully select all our primary ingredients, ensuring they are top quality and mostly sourced in Italy.

The tie with the territory is also demonstrated through our sponsorship of a variety of local events/activities. We place great importance in supporting cultural events, as well as sports and artistic events, especially ones which involve and encourage young people. In this way, we provide an opportunity for people to get together whilst helping to increase interest in the area and develop the tourist industry.

Being a flag-bearing company for FOCACCIA in Italy and abroad, spreading awareness of and appreciation for it everywhere is certainly an ambitious project but one that can rely on a company with over one hundred years of history that has understood how to move with the times and looks to the future without losing sight of the ties to its origins and tradition.

It is equally important for us to understand how consumer demands and dietary requirements evolve, both in Italy and abroad, and thus, try to supply our customers with the best possible service. Which is why we annually certify our production plan according to the quality standards:

• B.R.C. (British Retail Consortium) GRADE AA
• I.F.S. (International Food Standard) Higher level